Urgent and Routine Appointments
Please note that we operate an on-the-day booking system for appointments with a GP or Advanced Nurse Practitioner.
To request an appointment for today (Monday to Friday) use our appointment request form. Please only submit the form on the day you wish to have your appointment.
Your request will be reviewed and actioned within 24 hours.
Please be aware, online medical requests are open Monday to Friday from 7am – 3pm. This allows our clinicians to deal with requests in a timely way.
If you feel you have an urgent medical issue after 3pm, please phone on 01684 592696.
If you do not have access to the internet, you can still call us and our Care Navigators will be able to do this on your behalf. Where possible, patients are encouraged to use our online form.
Nurse appointments can also be booked through the Admin route online.
For further information, please visit our dedicated section Now live.
Pharmacy First
Did you know that your local Pharmacists are fully trained to advise and treat minor ailments? They deal with a huge amount of ailments from pains to bites which you don’t need to see your practice staff for. Find a pharmacy: https://www.nhs.uk/service-search/pharmacy
Pharmacy Referral Scheme is available to anyone aged 2 years old+. The treatment is free to adults who are entitled to free prescriptions on the grounds of low income, and to their children. People over 60 are also entitled to free treatment also.
Advice from your Community Pharmacist is always free. Pharmacists are highly qualified health professionals and are experts in the use of medicines. They are qualified to diagnose and treat all the minor ailments and complaints.
Community Pharmacists are also the doorway to NHS services and can advise if your condition needs to be seen by another health professional such as a GP. They can also tell you where other local NHS services are located, such as the nearest walk-in centre.
Advice and treatment is available for the following (but not restricted) minor health conditions:
- Bites & Stings
- Ear Wax
- Chicken Pox
- Fungal & Yeast Infections
- Colds
- General Muscular Aches & Pains
- Cold Sores
- Genital Thrush
- Colic
- Headlice
- Conjunctivitis
- Heartburn & Indigestion
- Constipation
- Mouth Ulcers
- Coughs
- Nappy Rash
- Cystitis in Women
- Oral Thrush
- Dermatitis & Eczema
- Threadworm
- Diarrhoea
- Warts & Veruccea
Nurse Team Appointments
We’ll inform you either via text message or letter if any of your annual blood tests is due. To book an appointment:
- Use the self-book link if you received a text message from our practice
- Complete an online form: select “Admin” and then “something else”. The video below is a “step-by-step” guide to help you.
If you do not have access to the internet, you can still call us and our Care Navigators will be able to do this on your behalf. Where possible, patients are encouraged to use our online form.
You can also use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
Your Appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or Changing an Appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using Patient Access
- phone us on 01684 592696, Monday to Friday from 8am to 6:30pm. Please call us at least one hour before your appointment.
- reply CANCEL to your appointment reminder text message
If You Need Help When We Are Closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Enhanced Access Opening Hours
In addition to appointments during the practice’s normal opening hours of Monday to Friday 8am – 6:30pm, the Pershore and Upton GP practices are working together to offer a variety of weekday early morning and evening appointments and Saturday appointments. These appointments are pre-bookable by contacting the surgery during our opening times. Appointments are a mix of telephone and face to face appointments with a variety of different clinicians from across our clinical team.
If you need to contact the practice about one of these appointments outside our opening hours (for example to cancel an appointment), you can call 01905 969864 weekdays 6:30pm – 8pm and Saturdays 9am – 5pm.
If You Need Help With Your Appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Chaperones
We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required.
This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you.
Home Visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice before 11am.