WELCOME TO UPTON SURGERY
Due to the ever-changing situation with corona virus and increasing numbers of cases within the West Midlands, the surgery will no longer be pre-booking any appointments or booking routine follow-ups. Any patient requiring an appointment should call on the day where you will be added to a triage telephone list and you will be called by a GP or nurse before any appointments are made. Please ensure you are well on the day. Going forward the doors to the surgery will be locked to reduce footfall and protect you and staff.
In line with National Guidance Upton Surgery and the two Pershore Practices are working together to provide the best care for patients during the COVID-19 pandemic. This means that there will need to be one site where patients who may be at higher risk of COVID-19 should be assessed, this will be known as the 'Red Site'. This will generally be for patients who have fever or respiratory symptoms(cough and shortness of breath). Patients who need seeing in person but who do not have symptoms suggestive of COVID-19 will need to be seen at a different site to reduce the risk of cross infection, this will be known as the 'Amber Site'. All appointments for both sites will be made following telephone or video assessment by a GP or Advanced Nurse Practitioner. For Pershore and Upton the Red Site will be at Abbottswood Medical Centre in Pershore. Patients will be seen there by a GP from their own practice. Upton Surgery and Pershore Medical Practice will both be Amber Sites. Please be reassured that the staff working in both sites will have appropriate protective equipment. There are set safety protocols and strict cleaning schedules in place to protect patients and staff. This new arrangement will commence from Monday 31st March.
We expect the vast majority of patient contacts to be safely completed by telephone or video consultation, and the number of patients needing face to face appointments will be very low. Please contact your surgery by phone if you need medical advice. NHS 111 online should continue to be your first point of contact for any concerns regarding COVID-19.
Onside - Social Prescribing Service
Please see Prescriptions for changes to the dispensary.
For advice on social distancing and self-isolation and which groups classify as high risk please see Social Distancing
BEWARE OF SCAMMERS
There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS.
Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern
We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.
Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.
If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.
WE ARE HAPPY TO ASSIST YOU
If you require any of our information to be provided in an alternative format, or need help with communicating, please let us know.
We can provide large print or easy read materials, interpreting services, Deaf Direct and Braille services, as required.
News & Topical Issues:
We are now offering extended hours appointments, outside our normal opening hours. These will usually be between 7:30-8am and 6:30-7pm which will hopefully help patients attend appointments for those who find it difficult to attend between 8.00 a.m. – 6.30 p.m. If you would benefit from an extended hours appointment, please discuss this with the receptionist who will be happy to advise on availability.
(Please note this is a voluntary additional service with a limited number of appointments - The appointments are via a clinical system that is accessible countywide but will normally be with a GP from our practice unless otherwise told).
If you are unable to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else who may need it.
Named, Accountable GP
All patients, including children are allocated a named, accountable GP. Patients can continue to choose to see any GP in the practice in line with current arrangements. If you have any queries please do not hesitate to contact us.
NHS Health Checks provided by your primary care team at Upton Surgery are available to book now. Read more>
Upton Surgery record telephone calls to the surgery for training and quality purposes.
Access & Parking
The Practice meets all DDA requirements. All doctor and nurse treatment rooms are on the ground floor. The Practice also has a patient lift facility to enable access to the First Floor if required.
The Practice has a large car park for patients plus a number of spaces for disabled parking.
Click here for more details about our facilities
Download Our Practice Leaflet
(Site updated 21/05/2020)