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Contact us online

Contact us online


Work in progress

Starting 13th August there will be a significant amount of disruption in the reception area as building works commence in our exciting new dispensing robot. These works are due to continue until October, during which time we’ll ask patients to use the side door. Thank you for bearing with us!

Helping you to Reach the right care...

Visit our Health and Well-Being  page.

Helping you

The eRS Manage Your Referral (MYR) website  allows you to check, book, change and cancel your appointment online without the help of the practice. 


You will be directed to a booking webpage which provides information about the referral process. From here you can access the MYR website from the “Start now” button to manage your referral using your booking reference number and access code. 

You can book your own appointment at a convenient date, time and location. 

Manage your referral

At the moment it can be hard to know what to do if you're unwell. It's still important to get medical help if you need it.

There are ways to get medical help and prescriptions online or over the phone.

About Coronavirus

If you think you have symptoms of coronavirus and need medical advice, use the NHS 111 online coronavirus service ( If you have at least one of the coronavirus symptoms, you must get yourself tested .You and your household should self isolate for 14 days.

Please be aware that we are not doing Covid-19 Swab tests. To get a test, please call 119 or request one at the government website  (

Please see the COVID-19 Section for up-to-date information regarding the Covid-19 Vaccination programme and further details.


You may have heard in the news that GP surgeries are not allowing patients to be seen face to face. Please be reassured this is not the case at Upton Surgery.

However due to the unpredictable nature of coronavirus outbreaks, we are still having to make changes to how you contact us.

This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

We are open and if you need to see your GP, please ring us on 01684 592696 – our opening hours are 8am – 6:30pm.

Face-to-face appointments are available to all patients, but you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you.

Appointments are being delivered online over the telephone and via video, If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering.

If this is the case measures are in place to keep you safe from infection during your visit to the surgery.

Repeat prescriptions

If you have a repeat prescription that you usually request at your GP surgery or pharmacy, you can do this online.

You can order repeat prescriptions:

  • calling the dispensary line on 01684 592 840 on Monday-Friday between 08:30-10:30am.

  • using online services or apps linked to your GP surgery

When you order your prescription, order it at the same time and in the same amount you usually would. Do not order more than you need as this may mean someone else will be unable to get their medicine.

What has changed at Upton Surgery?

You can Download Our Practice Leaflet here to keep yourself updated with changes going on at the surgery.

Please see the COVID-19 Section for up-to-date information regarding the Covid-19 Vaccination programme and further details.


"General Practice Data for Planning and Research" (GPDPR)

You may have read in the press about "General Practice Data for Planning and Research" (GPDPR). This is a new way that NHS Digital will collect data from the GP record to help plan for future NHS healthcare. The new way of collecting patients data reduces the amount of work GP practices have to share the information.

Any data collected will be pseudonymised (meaning it can't be identified with an individual).
There are two types of opt out to consider.
TYPE 1 - this stops any data going from the practice to NHS Digital.
NATIONAL DATA - this will allow the data to be shared with NHS Digital, but stops any data going further than that.
Remember in both instances, the data isn't identifiable to you.
Please note this has now been postponed to the 1st September, so it gives you more time to consider your options. 
To opt out of Type 1: complete the form here  and return it to us (by email or in hard copy). We will then add the information to your medical record.
To opt out of National Data, visit  or use the NHS App.
For information on how we share data, please see Data Policy on our website

Useful Links / Documents


 for more updates and advice


Physiotherapy Self Referral Online Form



Measuring your blood pressure at home? Download our form here.

Blood pressure monitor

Guiding you to find the right care

healthcare navigation

Onside - Social Prescribing Service

Social Prescribing

Onside - Lifestyle Advisor Service

Lifestyle advisor service

Tips for Safe Ear cleaning at home

Ear wax

Ear Wax removal consent form

NHS Diabetes Prevention Programme

Healthier You

We're excited to announce that we are officially accredited as an Armed Forces Veteran Friendly GP Practice! 

A veteran is someone who has served in the British Armed Forces (Regular or Reserve) for at least one day. Veterans also include any member of the Merchant Marine who has served in a war zone. This includes crew from convoys in World War 2 and more recently in the Falklands conflict and Gulf Wars. 

Being accredited by the Royal College of General Practitioners means that a practice can better identify and treat veterans, refer them, where appropriate, to dedicated NHS services (such as the Veterans’ Mental Health Transition, Intervention and Liaison service (TILS), the Veterans’ Mental Health Complex Treatment Service (CTS) and the Veterans Trauma Network) and capture better data to improve future health provision. It also means that the NHS is better able to meet the health commitments of the Armed Forces Covenant, which says the Armed Forces community, including veterans, should face no disadvantage in accessing health services and should receive priority care for military attributable conditions, subject to clinical need. 

About 18,000 service people move back into civilian life every year and whilst most of these individuals have similar levels of health to the general population, around 2,000 leave on medical grounds. The top reasons for medical discharge are for issues relating to back, knees, mental health and hearing.

If you are a veteran please let us know!

Armed Forces Veteran Friendly GP Practice

NHS England and NHS Improvement has launched a survey to find out people’s views and experiences of veterans mental and physical health services. The information gathered will be used to help inform the development and provision of these services in the future. As part of this exercise, we would particularly like to hear people’s views and experiences of Op COURAGE: The Veterans Mental Health and Wellbeing Service, as well as the Veterans Trauma Network (VTN), which is for Service-related physical health conditions.

Op COURAGE: The Veterans Mental Health and Wellbeing Service is the collective name for the:
• Veterans Mental Health Transition, Intervention and Liaison Service (TILS).
• Veterans Mental Health Complex Treatment Service (CTS).
• Veterans Mental Health High Intensity Service (HIS).  

Veterans health and wellbeing survey



There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS. 

Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern

We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.

Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.

If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.


If you require any of our information to be provided in an alternative format, or need help with communicating, please let us know.

We can provide large print or easy read materials, interpreting services, Deaf Direct and Braille services, as required.



Topical Issues:


We are now offering extended hours appointments, outside our normal opening hours. These will usually be between 7:30-8am and 6:30-7pm which will hopefully help patients attend appointments for those who find it difficult to attend between 8.00 a.m. – 6.30 p.m. If you would benefit from an extended hours appointment, please discuss this with the receptionist who will be happy to advise on availability.

(Please note this is a voluntary additional service with a limited number of appointments - The appointments are via a clinical system that is accessible countywide but will normally be with a GP from our practice unless otherwise told).

If you are unable to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else who may need it.

We're here for you, for longer

Named, Accountable GP

All patients, including children are allocated a named, accountable GP. Patients can continue to choose to see any GP in the practice in line with current arrangements.

If you have any queries please do not hesitate to contact us.

NHS Health Checks provided by your primary care team at Upton Surgery are available to book now. Read more>

Upton Surgery record telephone calls to the surgery for training and quality purposes.

Access & Parking

The Practice meets all DDA requirements. All doctor and nurse treatment rooms are on the ground floor. The Practice also has a patient lift facility to enable access to the First Floor if required. 

The Practice has a large car park for patients plus a number of spaces for disabled parking.

Click here for more details about our facilities.

Practice Leaflet

Download Our Practice Leaflet


Online Consultation

Stay Well This Winter
Find out more

Find out more

NHS Choices
NHS Choices

NHS Constitution
Read here

(Site updated 09/08/2022)
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